IMPORTANT

Any order placed on the Site implies unconditional acceptance by the Client of these General Terms and Conditions of Sale.

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1. Introduction

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These General Terms and Conditions of Sale govern the sale of products and services by Ultra Bike Supply to you as a customer. By placing an order on our website, you agree to be bound by these terms.

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Website presentation: www.ultrabikesupply.com, Platform based in the Netherlands, email: contact@ultrabikesupply.com, WhatsApp: +31 06 0000000.

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2. Acceptance of the GTC

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Consent: By checking a box or validating a quote request, the customer accepts the GTC.

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Enforceability of the GTC: The GTC are binding on customers upon acceptance.

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3. Services

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Description of services: Ultra Bike Supply offers various consulting and bicycle equipment supply services tailored to the specific needs of each client.

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Photographs and illustrations: The images and descriptions on the site are provided for information purposes only and are not contractual. Most of the images come from our platform in the Netherlands, while the rest are illustrations.

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4. Quote Request

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Quote request process: Customers can request a quote for free by filling out an online form on the site.

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Request confirmation: Once the quote request is made, the customer receives a confirmation email summarizing the request.

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5. Acceptance and validation of the quote

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Sending the quote: Ultra Bike Supply sends the best solutions corresponding to the customer's request by email.

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Quote validation: The customer validates the offer by replying to the email or following the specified instructions.

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Validity period: The offers issued by Ultra Bike Supply are valid for 7 days from the date of issue. After this period, Ultra Bike Supply reserves the right to modify the terms of the quote.

Final agreement: Once the offer is validated by the customer, a final agreement is formed, subject to receipt of payment.

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6. Payment

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Payment methods: Payments can be made by credit card, PayPal, or bank transfer via Stripe.

Invoicing: An invoice is sent to the customer after the offer is validated and before the order is executed.

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Strict payment conditions: Payment must be made in full or under the conditions of Ultra Bike Supply before the start of service execution. In case of late payment, late penalties of 3% of the amount due per month of delay will be applied. In case of non-payment, Ultra Bike Supply reserves the right to suspend or cancel the order until payment is regularized.

Debt collection: In case of non-payment, Ultra Bike Supply reserves the right to entrust debt collection to an external collection agency, with all collection costs to be borne by the customer.

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Customer security via Stripe:

1. Dispute Initiated by the Client: The customer disputes the transaction with their bank.

2. Notification by Stripe: Stripe informs Ultra Bike Supply of the dispute and requests evidence.

3. Providing Evidence: Ultra Bike Supply provides the necessary evidence via the Stripe dashboard.

4. Resolution: The card issuer decides the outcome of the dispute. If Ultra Bike Supply does not provide evidence in time or if it is insufficient, the customer is refunded from your account.

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These conditions aim to protect customer rights while offering fair and transparent dispute resolution methods.

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Stripe Info: Here

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7. Delivery and execution of services

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Delivery time: The service execution times are specified in the quote and start upon receipt of payment.

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Execution methods: The services are executed in accordance with the specifications of the validated quote.

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Limited liability: Ultra Bike Supply will not be held responsible for delays or inability to execute services due to circumstances beyond its control, such as force majeure, carrier problems, natural disasters, labor disputes, or any other event beyond its reasonable control. In case of delay due to these circumstances, Ultra Bike Supply undertakes to inform the customer as soon as possible and to agree on a new execution or delivery date.

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8. Withdrawal and cancellation

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Right of withdrawal: In accordance with the law, the customer has a period of 14 days from the validation of the quote to exercise their right of withdrawal, without having to justify reasons or pay penalties, except for customized products. For the latter, a penalty may be applied to cover incurred costs, as it may be impossible for us to resell the product.

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Order cancellation: The customer can cancel their order before the service is executed by contacting Ultra Bike Supply. Refund or credit conditions will be specified on a case-by-case basis.

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9. Guarantee

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Service guarantee: Ultra Bike Supply guarantees the quality of the services provided in accordance with the specifications of the quote.

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Remedy for non-compliance: If the service provided does not comply with the quote, the customer must inform Ultra Bike Supply as soon as possible, within 48 hours of receipt, to resolve the issue. Return shipping costs will be borne by the customer.

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10. Liability

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Exemption from liability: Ultra Bike Supply is not responsible for force majeure cases or any event beyond its reasonable control.

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Limitations of liability: Under no circumstances will Ultra Bike Supply be responsible for indirect or consequential damages resulting from the provision of services.

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11. Intellectual property

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Intellectual property rights: All elements of the site www.ultrabikesupply.com, including texts, images, logos, and trademarks, are protected by copyright and intellectual property rights.

Use of content: Customers are not authorized to use the site's content without prior written permission from Ultra Bike Supply.

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12. Personal data

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Collection and processing: Ultra Bike Supply collects and processes customers' personal data in accordance with its privacy policy, available on the site.

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User rights: In accordance with the GDPR, customers have rights of access, rectification, deletion, and opposition regarding their personal data.

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Cookies: The site uses cookies to improve the user experience. Customers can manage their cookie preferences through their browser.

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13. Applicable law and jurisdiction

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Applicable law: These GTC are governed by Dutch law.

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Disputes: Any dispute relating to the execution or interpretation of these GTC will be submitted to the jurisdiction of Dutch courts.

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14. Amendments to the GTC

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GTC revision: Ultra Bike Supply reserves the right to modify the GTC at any time. The changes will be applicable upon their online publication on the site.

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Customer information: Customers will be informed of changes to the GTC by email or during their next login to the site.

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15. Contact

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Customer service: For any questions or complaints, customers can contact customer service by email at contact@ultrabikesupply.com or via WhatsApp at +31 06 0000000.

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Opening hours:

• Monday: 09:00 - 18:00

• Tuesday: 09:00 - 18:00

• Wednesday: 09:00 - 17:00

• Thursday: 09:00 - 18:00

• Friday: 09:00 - 17:00

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16. Miscellaneous

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Partial invalidity: If a clause of the GTC is declared null, the other clauses remain valid and continue to produce their effects.

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Non-waiver: The fact that Ultra Bike Supply does not invoke a clause of these GTC at a given time does not constitute a waiver of the right to invoke this clause later.